A message from one of our directors to thank you all for bearing with us at this time, and for your continued support and custom.
We, like many online businesses have experienced a MASSIVE increase in orders over this lock down period and this combined with social distancing guidelines along with staff illnesses, staff homeschooling and the rest has meant we’ve been operating with a significantly reduced workforce for much of the last few weeks.
All our paints are custom mixed to order by hand-this teamed with supplier issues, couriers nationwide at capacity and the fact that there are just not enough hours in the day or staff in the business is why we are now operating a 14 working day lead time.
We apologise massively this is not how we like to do things and we will be getting this back to our usual 3-5 working days AS SOON as is possible.
Whilst we are currently taking around 24-48 hours to respond to email enquires we are responding to them all. Any deliveries that don’t make it we sort out at our expense and any paints that don’t match we either remix or refund...ALWAYS, always have and always will.
Thanks again to you all, stay safe
From all the MotorNuts team